- I ordered the incorrect item(s). What do I do?
You can email us and request for a return claim. You can also read the “Return Policy” in the Our Policies Section at the bottom right hand corner of our site. Once on this page you can follow up our instructions for return process. Make sure and include your order number, item(s) that you’re requesting to return. Once this information is received we will contact you back by email with your return details and give you a FREE RETURN LABEL
- I forgot to add an item to my order or need to change my order. How do I do this?
Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can re-place a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).
- How secure is my personal information?
Your personal information will definitely secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.
For more information please have a look at part – Privacy Notice at the bottom of the website.
- What is your satisfaction guarantee?
All of our products are absolutely guaranteed. Every time. Any reason. Or we’ll make it right.
We stand by everything we sell. So if you’re not satisfied with your order for any reason, neither are we. We’ll make it right – please contact us via our official email: [email protected] for better assistance. Simple as that.
- How will I know if my order has shipped?
We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.
- Can I cancel/make changes to the order I just placed?
It is possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders in 2-3 days, so changes and cancellations can always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our official email on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.
- I’ve not received my order, what should I do?
If you have not received your order, then please contact us at [email protected] and we will work to correct the problem as soon as possible.
- Are Payments Secure?
ABSOLUTELY YES. At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.
- There is something missing/ defective/ not what I ordered. What do I do?
We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact us and raise a return request and follow directions as instructed. (Damaged, defective, or incorrect items must be reported within 30 days of delivery. If such items are not reported in a timely fashion, we will not issue store credit. Please email [email protected] for assistance.)
- How do I return an item?
If you are not satisfied with your purchase, you may request a return within 30 days after receiving your package.
Please contact us at [email protected] for the return.
Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to the nearest Royal Mail
Send your return tracking number or a picture of a return receipt to our customer service team.
We will process the return or exchange as soon as we receive your package.
For more information, please click contact us at:
- Address: Mai Dich, Cau Giay, HÀ NỘI-100000
- Phone: 056 289 8059
- Email: [email protected]